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Cookie SettingsHayes, B. E. (2008). Measuring customer satisfaction and loyalty: Survey design, use, and statistical analysis methods (3rd ed.). ASQ Quality Press.
Chicago Style CitationHayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. 3rd ed. Milwaukee, Wis.: ASQ Quality Press, 2008.
MLA CitationHayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. 3rd ed. ASQ Quality Press, 2008.
Harvard Style CitationHayes, B. E. 2008. Measuring customer satisfaction and loyalty: Survey design, use, and statistical analysis methods. 3rd ed. Milwaukee, Wis.: ASQ Quality Press.
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