Search

Record Citations

APA Citation

Hayes, B. E. (2008). Measuring customer satisfaction and loyalty: Survey design, use, and statistical analysis methods (3rd ed.). ASQ Quality Press.

Chicago Style Citation

Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. 3rd ed. Milwaukee, Wis.: ASQ Quality Press, 2008.

MLA Citation

Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. 3rd ed. ASQ Quality Press, 2008.

Harvard Style Citation

Hayes, B. E. 2008. Measuring customer satisfaction and loyalty: Survey design, use, and statistical analysis methods. 3rd ed. Milwaukee, Wis.: ASQ Quality Press.

Remember to check citations for accuracy before including them in your work.
Kysy apua / Ask for help

Content Cannot be Displayed

Chat content cannot be displayed due to cookie settings. To view the content, modify your cookie settings to allow the following categories: Chat Services.

Cookie Settings