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Record Citations

APA Citation

Anderson, K., & Zemke, R. (1995). Knock your socks off answers: Solving customer nightmares & soothing nightmare customers. American Management Association.

Chicago Style Citation

Anderson, Kristin, and Ron Zemke. Knock Your Socks off Answers: Solving Customer Nightmares & Soothing Nightmare Customers. New York: American Management Association, 1995.

MLA Citation

Anderson, Kristin, and Ron Zemke. Knock Your Socks off Answers: Solving Customer Nightmares & Soothing Nightmare Customers. American Management Association, 1995.

Harvard Style Citation

Anderson, K. & Zemke, R. 1995. Knock your socks off answers: Solving customer nightmares & soothing nightmare customers. New York: American Management Association.

Remember to check citations for accuracy before including them in your work.
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