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Cookie SettingsAnderson, K., & Zemke, R. (1995). Knock your socks off answers: Solving customer nightmares & soothing nightmare customers. American Management Association.
Chicago Style CitationAnderson, Kristin, and Ron Zemke. Knock Your Socks off Answers: Solving Customer Nightmares & Soothing Nightmare Customers. New York: American Management Association, 1995.
MLA CitationAnderson, Kristin, and Ron Zemke. Knock Your Socks off Answers: Solving Customer Nightmares & Soothing Nightmare Customers. American Management Association, 1995.
Harvard Style CitationAnderson, K. & Zemke, R. 1995. Knock your socks off answers: Solving customer nightmares & soothing nightmare customers. New York: American Management Association.
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