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Record Citations

APA Citation

Oakland, J. S. (2014). Total quality management and operational excellence: Text with cases (4th ed.). Routledge.

Chicago Style Citation

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. 4th ed. London: Routledge, 2014.

MLA Citation

Oakland, John S. Total Quality Management and Operational Excellence: Text with Cases. 4th ed. Routledge, 2014.

Harvard Style Citation

Oakland, J. S. 2014. Total quality management and operational excellence: Text with cases. 4th ed. London: Routledge.

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