Abstract

Context: Communication plays an important role in any development process. However, communication overhead has been rarely compared among development processes.

Objective: The goal of this work is to compare the communication overhead and the different channels applied in three agile processes (XP, Scrum, Scrum with Kanban) and in an unstructured process.

Method: We designed an empirical study asking four teams to develop the same application with the four development processes, and we compare the communication overhead among them.

Results: As expected, face-to-face communication is most frequently employed in the teams. Scrum with Kanban turned out to be the process that requires the least communication. Unexpectedly, despite requiring much more time to develop the same application, the unstructured process required comparable communication overhead (25% of the total development time) as the agile processes.