Munchi, a food delivery company based in Helsinki, Finland, has been relying on a third-party software program for managing their delivery operations. However, the program has proven to be unreliable, with frequent bugs and a user interface that is difficult for their staff to navigate. The CEO of Munchi, Mario Henningson, experienced these issues first hand and realized that a new, custom-built system was needed to streamline their delivery operations and provide a better experience for both their staff and customers.

To address these challenges, Mario and the team at Munchi worked together to tackle these challenges by creating a new application. Our solution was to create a new merchant delivery application, which I was responsible for implementing. This thesis documents the implementation process of the application. The application was designed to be user-friendly, intuitive, and highly functional. The team implemented features such as real-time order tracking, automated inventory management, and customer feedback options to provide businesses with valuable insights into their operations and enable them to make data-driven decisions to improve their services.

Throughout the development process, the team encountered various challenges, such as integrating the application with existing restaurant management systems and ensuring the security of customer data. However, with effective communication, teamwork, and problem-solving skills, they were able to overcome these obstacles and successfully launch the application.

The merchant delivery application developed by Munchi has been met with positive feedback from both the company's staff and customers, as it offers a seamless and efficient delivery experience. However, it should be noted that the current version of the application is still in the demo stage and is not yet available for distribution to other restaurants. Nonetheless, the Munchi team is actively working to improve the application's features and functionality to ensure that it meets the needs and expectations of the market. The development of this application has provided valuable insights and knowledge to the Munchi team, which will be used to continue to improve the application's performance and stay ahead of the competition. Ultimately, the merchant delivery application has the potential to make a significant impact on the food delivery industry and help Munchi to expand its operations and solidify its position in the market.